Editorial Complaints Policy

Editorial Complaints Policy

At CBD Live Healthy, we are committed to maintaining the highest standards of editorial integrity and professionalism. We take complaints seriously and aim to resolve them quickly and fairly.

If you have a complaint about any of our editorial content, including articles, blog posts, reviews, or any other content produced by our team, please follow the steps below:

Contact us in writing: Please email us at complaints@cbd-livehealthy.co.uk with your complaint. Please include as much detail as possible, including the date of the article, the headline and the URL if possible.

Acknowledgment of your complaint: We will acknowledge your complaint within two business days.

Investigation: We will investigate your complaint, and this may involve speaking to the author or editor of the piece, as well as any relevant third parties.

Response: We will aim to respond to your complaint within 14 business days of receiving it. If we need more time, we will inform you and let you know when you can expect a full response.

Resolution: If we find that your complaint is upheld, we will take appropriate action to resolve the issue. This may involve correcting the article, adding an editor’s note, or issuing an apology.

Escalation: If you are not satisfied with our response, you can escalate your complaint to the Independent Press Standards Organisation (IPSO), of which we are a member. More information on how to make a complaint to IPSO can be found on their website.

We take all complaints seriously, and we are committed to upholding the highest standards of editorial integrity and professionalism. Thank you for bringing any issues to our attention.